When You Don’t Agree: Responding Constructively to Client Audit Observations
by: Paul DavidsonPublished on: 28/10/2025This month’s Ask the Expert tackles one of QA’s toughest soft skills: responding professionally when you don’t agree with an audit observation. Drawing from recent client experience, we explore how constructive disagreement can strengthen trust and how calm, evidence-based responses say more about your culture than any CAPA plan.
Learning & Tools
Internal Audits: A Smart Way to Strengthen What Matters Most
by: Frankie DrakePublished on: 26/10/2025While preparing for the RQA Conference, the Headway team reflected on why some organisations treat internal audits as a burden while others use them as a competitive advantage. This month, we explore how smarter, risk-based auditing strengthens both systems and culture, and why reframing the purpose of audits could be the single most cost-effective improvement your organisation makes in 2026.
Learning & Tools
